Thank you for purchasing from codecanyonplus.
We sell downloadable digital products, including WordPress plugins, scripts, and templates. Please read this Refund Policy carefully before making a purchase.
1. Digital Product Nature
All products sold on codecanyonplus are digital and downloadable.
Because digital products are delivered electronically and cannot be “returned,” all sales are generally final.
2. When Refunds Are Eligible
Refunds may be considered only in the following specific cases:
✅ Non-Delivery of Product
- If you do not receive the product download email after successful payment
- Provided that a valid email address was supplied at checkout
- Our support team must be contacted to resolve the issue first
✅ Major Technical Issues
- If the product has critical technical issues that prevent it from functioning as described
- The issue must be verifiable and reproducible
- You must allow our support team reasonable time to investigate and provide a fix or workaround
If the issue cannot be resolved, a refund may be approved.
3. When Refunds Are NOT Provided
Refunds will not be issued for the following reasons:
- Change of mind after purchase
- Incompatibility with your theme, plugins, hosting, or server environment
- Lack of technical knowledge to use the product
- Failure to read product descriptions or requirements
- Issues caused by customization, third-party conflicts, or misuse
- Requests made after the allowed refund timeframe
4. Refund Request Timeframe
- Refund requests must be submitted within 7 days of the purchase date
- Requests made after this period will not be eligible for a refund
5. Support Requirement Before Refund
Before requesting a refund:
- You must contact our support team and describe the issue clearly
- Allow us reasonable time to assist, troubleshoot, or provide a solution
📧 Support Email: support@codecanyonplus.com
Refunds will not be granted without prior communication with our support team.
6. Refund Processing
- Approved refunds will be processed using the original payment method
- Processing time may vary depending on the payment gateway or bank
7. Abuse & Policy Enforcement
We reserve the right to:
- Reject refund requests that do not meet policy conditions
- Suspend accounts found abusing the refund policy
- Deny future purchases in cases of repeated misuse
8. Policy Updates
codecanyonplus reserves the right to update or modify this Refund Policy at any time.
Changes will be effective immediately upon posting on this page.
9. Contact Us
If you have questions regarding this Refund Policy, please contact us:
📧 Email: support@codecanyonplus.com
🌐 Website: www.codecanyonplus.com
